Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.  Do not send us any product without first contacting us at info@lucysvaporpens.com.  We will require a receipt or proof of purchase to accept any returns. Please do not send your purchase back to the manufacturer, they will not accept it unless through the usual Warranty claim process.We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can ship to any state in the United States of America.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FREE SHIPPING

On Any Order Over $20

60 DAY GUARANTEE

On All Electric Devices

15 DAY RETURN POLICY

On All Unopened Bottles

Only 100% VG Juice

Clean. Pure. Healthy.

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